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GNK SERVICES

Privacy Policy

How ISYAI collects, uses, stores, shares, and protects information.

Last Updated: October 9, 2026

Introduction

ISYAI, operated under GNK Services, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use ISYAI websites, applications, products, and services.

ISYAI may provide software and services for car-cleaning companies, their managers, workers, and customers. ISYAI also works with VCARDe for NFC technology used in applicable features and experiences.

By using ISYAI services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you use our services.

Information You Provide to Us

We may collect information that you voluntarily provide when you:

  • Create or use an account.
  • Contact customer support.
  • Submit feedback or enquiries.
  • Use features that require user information.
  • Subscribe to or purchase a paid service.
  • Request assistance with an account or subscription.
  • Participate in promotions, surveys, or other activities where applicable.

This information may include your name, email address, phone number, account information, business information, vehicle or service details, location-related information where required for a feature, and other information that you choose to provide.

Information Collected Automatically

When you use our websites or applications, certain technical information may be collected automatically. This may include:

  • IP address.
  • Device type and model.
  • Operating system and version.
  • Application version.
  • Browser type and version, where applicable.
  • Language and regional settings.
  • Time zone.
  • Device identifiers or similar technical identifiers.
  • Usage information and interactions with our applications.
  • Crash reports, diagnostics, and performance information.

This information may be used to maintain, secure, troubleshoot, and improve our services.

ISYAI and Service Usage Information

Depending on the ISYAI service or feature you use, we may collect information relating to your use of application features.

This may include:

  • Customer, manager, worker, vehicle, or service information entered into the platform.
  • Job, cleaning, booking, payment, or service-related information.
  • Location or parking-related information where required to provide a feature.
  • NFC interactions and information associated with NFC-enabled experiences, where applicable.
  • Preferences and settings.
  • Features accessed or used within the application.

Such information may be used to provide the requested functionality, improve the application, analyse usage patterns, and develop new features.

Information From Third Parties

We may receive limited information from third-party service providers when necessary to provide our services.

For example, payment, subscription, authentication, analytics, communications, hosting, or NFC-related service providers may provide information required to operate applicable ISYAI features.

We do not receive or store complete payment card details when payments are processed by third-party payment platforms.

How We Use Your Information

To Provide and Operate Our Services

We use information to:

  • Provide ISYAI features and functionality.
  • Create and maintain accounts where applicable.
  • Process subscriptions and purchases through applicable platforms.
  • Provide customer support.
  • Deliver requested services and content.
  • Maintain application functionality.

To Improve Our Services

We may use information to understand how users interact with our applications, identify errors and technical problems, improve performance, develop features and services, and analyse usage trends and general user behaviour.

To Communicate With You

We may use your contact information to respond to support requests, send service-related communications, provide important account or subscription information, and communicate changes to our services or policies.

We may send promotional communications only where permitted by applicable law and, where required, with appropriate consent.

For Security and Fraud Prevention

We may process information to protect our applications and systems, detect and prevent unauthorized access, detect abuse or fraud, enforce our Terms and Conditions, and protect users and our business.

To Comply With Legal Requirements

We may process or disclose information where reasonably necessary to comply with applicable laws, regulations, legal processes, governmental requests, or lawful requests from authorities.

Sharing of Information

We do not sell your personal information to third parties.

We may share information with selected third parties when necessary to operate and improve our services.

These may include:

  • Service providers: Companies that provide hosting, analytics, technical infrastructure, customer support, security, communications, and other services on our behalf.
  • Payment and subscription providers: Platforms and services used to process payments or manage subscriptions, where applicable.
  • Analytics providers: Services that help us understand application performance and usage.
  • NFC technology partners: VCARDe or other providers where necessary to deliver NFC-enabled features.
  • Legal and regulatory authorities: Where disclosure is required or permitted by applicable law.
  • Business partners: Where necessary to provide a specific service or feature and where legally permitted.

Third-party service providers may process information according to their own privacy policies and applicable terms.

Payments and Subscriptions

ISYAI may offer paid features, subscriptions, or other services.

Payments may be processed through third-party payment platforms. ISYAI does not directly collect or store complete payment card information processed by these platforms.

Information relating to purchases and subscriptions may be received or processed to confirm subscription status, provide purchased features, manage access to subscription benefits, identify subscription-related issues, and provide customer support.

Refunds and payment disputes are subject to the policies and procedures of the applicable payment platform.

Cookies and Similar Technologies

Our websites may use cookies and similar technologies to provide functionality, maintain security, remember preferences, understand usage, and improve our services.

The use of cookies may vary depending on the website, application, and services being used.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some services.

Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security of information transmitted to or through our services.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and operational requirements.

Your Rights

Depending on applicable law, you may have rights relating to your personal information, including:

  • Access: Request information about personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information where legally applicable.
  • Withdrawal of consent: Withdraw consent where processing is based on consent.
  • Other applicable rights: Exercise other rights available under applicable data protection laws.

Some requests may be subject to legal, security, contractual, or operational limitations.

Children's Privacy

ISYAI services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we may take reasonable steps to delete the information.

Parents or legal guardians who believe that a child has provided personal information to us may contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When changes are made, the updated Privacy Policy will be published through the applicable ISYAI website or application.

The “Last Updated” date will indicate when the policy was most recently revised.

Your continued use of ISYAI services after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by applicable law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at: